In this article, we’ll go through some of the most frequent Microsoft 365 integration issues companies face and how to solve them.
Employees cannot log in
Employees see “You do not have an employee account with Calamari” during login.
This issue usually appears when the Microsoft 365 account used during login cannot be matched with an existing employee profile in Calamari.
In most cases, the problem is caused by different email addresses in Microsoft 365 and Calamari, or a synchronization issue.
To verify if the user is properly integrated with Microsoft 365:
go to Configuration → People
select the employee and open their profile
navigate to the Administration tab
check the Integrated with field - you should see the Microsoft 365 icon there
If you do not see the icon:
verify that the employee’s email address in Calamari is identical to the one used in Microsoft 365
go to Configuration → Microsoft 365 and click Resynchronize
If the Resynchronize button is not active, it usually means the integration does not have the required permissions.
In this case, a Microsoft 365 admin should click Update permissions and then run Resynchronization.
After the synchronization is completed, recheck the employee profile in Configuration → People.
If the Microsoft 365 icon is visible in the Integrated with field, the employee should be able to log in correctly.
Why is a request not visible in the company/team iCalendar?
Calamari provides a separate iCalendar feed that can be added to an external calendar application, such as Outlook, Google Calendar, or Apple Calendar.
This is a team or organization calendar. It is separate from an employee’s private calendar and can be used to display approved absences from Calamari in one shared calendar view.
Check more details about this feature: Calendar Synchronization
If an approved leave request is not visible in your team or organization iCalendar, there are usually two common reasons:
the external calendar application has not refreshed the iCalendar feed yet, especially in Outlook,
the team iCalendar feed has not been added to the employee’s or manager’s external calendar yet.
The most common reason: Outlook refresh delay
In many cases, the request is not missing. Outlook simply has not refreshed the team iCalendar feed yet.
Outlook may update subscribed iCalendar feeds with a delay, and the refresh time depends on Microsoft’s synchronization mechanism. Because of this, newly approved requests may not appear immediately.
If the request is visible in Calamari but not yet visible in the team iCalendar in Outlook, please wait and check the calendar again later.
Here you can check more details: Synchronization details
Check if the team iCalendar feed was added
Another common case is that the team iCalendar feed has not been added to the external calendar yet.
The team iCalendar is not automatically added to every employee’s Outlook calendar by Calamari. Each person who wants to view this calendar needs to add the team iCalendar link to their calendar application.
For example, if a manager wants to see team absences in Outlook, they need to add the team iCalendar feed to their own Outlook calendar first.
Here's the detailed instruction: How to add Calamari calendar to Outlook?