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I Can’t Log in to Calamari – What to Do?

Having trouble accessing Calamari? Check the most common causes and solutions to quickly get back to work.

Malgorzata Kirylowicz avatar
Written by Malgorzata Kirylowicz
Updated over a week ago

1. How to log in to Calamari using your username and password?

You can log in to Calamari by visiting the following page:

⚠️ To log in successfully, you must:

  • Be invited to Calamari (the invitation is sent by the Calamari account administrator).

  • Log in by providing: company domain, email address, and password.

Don’t know these details? Check the information below ⬇️


2. I don’t know what my company’s domain is – what can I do?

Check your email inbox – look for the invitation email from Calamari (sent by: [email protected]). In the email content, you will find the domain name and a link to log in.

❗If you can’t find the domain, contact your company’s Calamari administrator.


3. I’m entering the correct domain, email, and password, but I still can’t log in. What should I check?

Here is a list of things you should verify:

✔️ Email Address: Make sure you are using your business email address – the one where you received the invitation.

Check that you are not using a personal account (e.g., Gmail, Yahoo).

Pay attention to typos and the correct domain (e.g., @company.com, not @copmany.com).

✔️ Password: Check if Caps Lock is on.

Calamari passwords are case-sensitive and include special characters.

If you’re copying the password, make sure you’re not accidentally adding extra spaces.

Try typing the password manually, without using saved data in your browser.

💡 Forgot your password? Use the "Forgot Password" option to reset it.


4. I want to change my email address – how can I do that?

As a user, you cannot change your email address on your own.

➡️ Contact the person responsible for Calamari in your company, who can update your email address in the system.


5. I’m logging in via Google / Microsoft / Slack / Jira SSO, but something isn’t working. What can I check?

If you are using login via an external account (SSO – Single Sign-On), check:

  • Are you logged into the correct account in your browser?
    For example: if your company uses Google Workspace, you need to be logged into your business Google account, not a personal Gmail account.

  • Are you clicking the correct login button on the login page?
    ➤ "Log in with Google"
    ➤ "Log in with Microsoft"
    ➤ "Log in with Slack" etc.

  • Is your account correctly linked to Calamari?
    If you’re unsure, ask your Calamari administrator to check.

🔁 Sometimes it helps to log out from your Google/Microsoft account and log in again, especially if you have multiple accounts in the browser.


6. I’m the Admin – I sent an invitation to Calamari, but the employee didn’t receive registration email

  • Double-check that the employee’s email address is correct in Calamari.

  • Ask the employee to check their spam/junk folder.

  • Make sure there are no firewalls or filters blocking emails from @calamari.io.

If none of these steps solve the issue, feel free to contact us – we’re happy to help!

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