Skip to main content

I Can’t Log in to Calamari – What to Do?

Having trouble accessing Calamari? Check the most common causes and solutions to quickly get back to work.

Malgorzata Kirylowicz avatar
Written by Malgorzata Kirylowicz
Updated this week

1. How to log in to Calamari using your username and password?

You can log in to Calamari by visiting the following page:

⚠️ To log in successfully, you must:

  • Be invited to Calamari (the invitation is sent by the Calamari account administrator).

  • Log in by providing: company domain, email address, and password.

Don’t know these details? Check the information below ⬇️


2. I don’t know what my company’s domain is – what can I do?

Check your email inbox – look for the invitation email from Calamari (sent by: [email protected]). In the email content, you will find the domain name and a link to log in.

❗If you can’t find the domain, contact your company’s Calamari administrator.


3. I’m entering the correct domain, email, and password, but I still can’t log in. What should I check?

Here is a list of things you should verify:

✔️ Email Address: Make sure you are using your business email address – the one where you received the invitation.

Check that you are not using a personal account (e.g., Gmail, Yahoo).

Pay attention to typos and the correct domain (e.g., @company.com, not @copmany.com).

✔️ Password: Check if Caps Lock is on.

Calamari passwords are case-sensitive and include special characters.

If you’re copying the password, make sure you’re not accidentally adding extra spaces.

Try typing the password manually, without using saved data in your browser.

💡 Forgot your password? Use the "Forgot Password" option to reset it.


4. I want to change my email address – how can I do that?

As a user, you cannot change your email address on your own.

➡️ Contact the person responsible for Calamari in your company, who can update your email address in the system.


5. I’m logging in via Google / Microsoft / Slack / Jira SSO, but something isn’t working. What can I check?

If you are using login via an external account (SSO – Single Sign-On), check:

  • Are you logged into the correct account in your browser?
    For example: if your company uses Google Workspace, you need to be logged into your business Google account, not a personal Gmail account.

  • Are you clicking the correct login button on the login page?
    ➤ "Log in with Google"
    ➤ "Log in with Microsoft"
    ➤ "Log in with Slack" etc.

  • Is your account correctly linked to Calamari?
    If you’re unsure, ask your Calamari administrator to check.

🔁 Sometimes it helps to log out from your Google/Microsoft account and log in again, especially if you have multiple accounts in the browser.


6. I’m the Admin – I sent an invitation to Calamari, but the employee didn’t receive registration email

  • Double-check that the employee’s email address is correct in Calamari.

  • Ask the employee to check their spam/junk folder.

  • Make sure there are no firewalls or filters blocking emails from @calamari.io.

If none of these steps solve the issue, feel free to contact us – we’re happy to help!

Did this answer your question?