Is there a minimum subscription cost?
Calamari can absolutely be used by small teams, even with just a few employees. However, we charge a minimum subscription fee that covers the costs of maintaining and securing your company account and provides access to our support and Customer Success team whenever you need assistance with configuration or best practices.
Once the team grows beyond 10 users, pricing is calculated per user under our standard pricing model.
Are there any additional charges for credit card payments?
No. Calamari does not charge any additional fees for credit card payments.
Please note that your bank or card issuer may apply its own fees, such as currency conversion fees or international transaction fees.
How can I check which credit card is currently registered?
For security reasons, the registered credit card details are not displayed in the billing panel.
If you are not sure which card is currently used for your subscription, please contact our team.
How can I change my credit card or add a new one?
You can update your payment method directly in Calamari.
To add a new card or replace an existing one:
Go to Configuration.
Open Subscription.
Go to the Overview tab.
Find the Payment Method section.
Click Change.
Enter the new card details.
Save the changes.
The new card will be used for future subscription payments.
If I choose credit card payment, will my subscription be charged automatically?
Yes. If a credit card is selected as your payment method, Calamari will automatically attempt to charge the registered card on your renewal date.
No manual payment is required. The payment will be processed automatically if the card is valid and has sufficient funds available.
What happens if my credit card payment fails?
If an automatic payment attempt is unsuccessful, we will notify the billing contact by email.
You may need to update your payment method or contact your bank to resolve the issue.
To avoid any service interruption, we recommend updating your payment details as soon as possible after receiving a failed payment notification.
Can I switch between credit card payment and bank transfer?
Yes. If you would like to change your payment method, please contact our team.
Please note that monthly subscriptions can only be paid by credit card.
Bank transfer based on a pro-forma invoice is available only for annual subscriptions.
Where can I access my invoices?
All invoices are available directly in Calamari. They are also sent by email to the billing contact's address.
To view or download your invoices:
Go to Configuration.
Open Subscription.
Go to the Invoices section.
Select the invoice you would like to view or download.
Does the pricing include VAT?
Prices on the Calamari website are provided without VAT.
Companies outside Poland
If your company is based outside Poland, VAT may need to be paid in your country in accordance with local tax regulations.
Polish companies
If your company is based in Poland, VAT will be added to the invoice.
Are there any cancellation fees?
No. Calamari does not charge any cancellation fees.
Monthly subscription
If you pay monthly, you can cancel your subscription at any time.
Your subscription will remain active until the end of the current billing period. You will only be charged for the current subscription period.
Annual subscription
If you pay annually, you can also cancel your subscription at any time, and your account can be deactivated.
Please note that annual subscription payments are non-refundable. Calamari does not provide refunds or chargebacks for unused time in the annual billing period.
Tip
Many customers start with a monthly subscription for 1-2 months, then switch to an annual subscription once they are ready.
How does annual payment by pro-forma invoice work?
Annual payment via pro forma invoice is available upon contacting the Calamari team.
To use this payment method:
Contact our team and ask us to enable payment by pro-forma invoice.
Our Customer Success team will activate this payment method for your account.
In Calamari, select annual payment by invoice.
Add your company billing details.
Confirm the subscription.
A pro-forma invoice will be sent to the email address provided in the billing contact details. It will also be available in Configuration > Subscription > Invoices.
Pay the pro-forma invoice.
Once we receive the payment, your subscription will be activated.
After the payment is received, the final invoice will be sent to the billing contact email address. It will also be available in Configuration > Subscription > Invoices.
Please note that payment by pro-forma invoice is available only for annual subscriptions.
Can I downgrade my subscription?
Yes. You can upgrade or downgrade your subscription at any time.
If you downgrade your subscription, please note that the amount already paid cannot be refunded.
If you are on an annual subscription, the downgrade will apply to your next renewal period.
Can invoices be sent to multiple email addresses?
No. Calamari sends invoices only to the email address specified in the billing contact details.
Invoices are also available directly in Calamari under Configuration > Subscription > Invoices.
When is a pro-forma invoice generated?
A pro-forma invoice is generated on the subscription renewal date.
It is sent to the email address specified in the billing contact details and is also available in Calamari under Configuration > Subscription > Invoices.