If your integration doesn't work correctly, review the below five steps:

1. Resynchronization of Calamari users and Google Workspace accounts

This process checks and fixes the connection between employees at Calamari and their Google Workspace accounts.

To perform resynchronization, go to ConfigurationGoogle Workspace → click "Resynchronization".

Note:

Employee email address in Calamari has to be the same as in Google - this is crucial to sync employee profiles properly.

2. Google Workspace Super Admin

Google Workspace integration requires a Super Admin's email in the Configuration.
Please add the Google Workspace super-admin email to the Calamari configuration.

  1. Open Configuration→Integration→Google Workspace

  2. Enter the email address of your Google Workspace Super Admin

  3. Click Save and Resynchronize

If you're not sure whether you have the proper permissions, verify your role in your Google Workspace account:

  1. Go to admin.google.com

  2. Go to DirectoryUsers:

Click on your profile, and check Admins' roles and privileges section:

3. Verify app permissions in your Google Workspace account

Calamari & Google Workspace integration requires appropriate permissions to work correctly. Here you can check more details about the required permissions.

To check if you have appropriate permissions assigned, go to admin.google.com

  1. Go to SecurityAccess and data contol API Controls

  2. Click "Manage third-party app access"

3. Choose the Calamari app

4. Verify the permissions

4. Admin install

As Google Workspace Super Admin, go to Google Workspace Marketplace and install Calamari for all users.

  1. Go to the Calamari app in Google Workspace Marketplace

  2. Click "Admin install"

If you don't see this option, you don't have sufficient permissions on your Google Workspace account. Next, verify who is the Google Workspace administrator in your organization and ask them to follow the steps above.

5. Verify if the Calamari app is available to all users

It's required to set up the Calamari app available to all organizational units and groups. To verify the relevant assignment:

  1. Go to admin.google.com

  2. Go to AppsGoogle Workspace Marketplace appsApps list

  3. Choose Calamari

4. Click "View organizational units and groups."

5. Make sure that the Calamari app is available to all organizational units and groups

Missing requests on the company's calendar in Google

If you noticed missing requests on the company's calendar in Google, verify if there are any manual changes in the company's calendar:

  1. Go to Google Calendar changes audit

  2. Check if someone made changes directly in the Calamari calendar in Google

Admin enforced policy error

If you received Admin enforced policy error when turning on the integration, it means that there might be some restrictions related to third-party apps in your account.

Review the following Google article with solutions that might be implemented on your end: Control which third-party & internal apps access Google Workspace data

The employee receives the following notification "Your user account has not been integrated with Google Workspace yet. Please get in touch with your Google Workspace administrator."

To resolve this issue, start with resynchronization. This process checks and fixes the connection between employees at Calamari and their Google Workspace accounts.

To perform resynchronization, go to ConfigurationGoogle Workspace → click "Resynchronization".

To double-check that a user's profile is correctly synced with Google, go to Configuration People → select the employee's profile and check that the Google icon is there:

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