For all of our regular customers, we do not guarantee any specific service-level agreement (SLA) for incidents and response time. The usual response time of our Customer Success Team is up to 15 minutes during business hours (Mon-Fr, 9 AM - 7 PM CET).
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In case of any critical incidents, we guarantee a 24 hours RPO and a 12 hours RTO.

We also guarantee that your data is fully backed up once a day.